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Order Processing:

We ship all orders from our Virginia Beach, VA location.  Most orders ship within 1-2 business days from the date of purchase (excluding weekends).  However, during peak seasons or promotional periods, processing times may be slightly longer.   A confirmation email with tracking will be sent as soon as your order ships.


Local Pickup:

Free in store pickup is available as a shipping option during checkout.  Local pickup orders are typically ready within a few hours and can be picked up any time during store hours.


Shipping Rates:

Shipping rates are calculated based on the weight and dimensions of your order, as well as your shipping destination. You can view the shipping cost for your order during the checkout process before making your payment. We occasionally offer free shipping promotions, so be sure to keep an eye out for those!


Shipping Transit Times:

Once your order has been shipped, transit times will vary depending on your location and the shipping method chosen at checkout. Estimated delivery times will be provided to you at the time of purchase. Please note that these are estimates and actual delivery times may vary due to factors such as weather conditions or carrier delays.


Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package as it makes its way to you.


Shipping Delays:

While we strive to ensure that your order is delivered to you in a timely manner, please understand that occasional shipping delays may occur that are beyond our control. If you experience any issues with the delivery of your order, please don't hesitate to reach out to our customer support team for assistance.